Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, with the following exceptions:

  • Hair Accessories: All hair accessories, including headbands, hair sticks, and hair ornaments, have a 14-day return window from the date of delivery. Due to their close contact with hair and styling products, items must be unworn, unused, and in their original condition and packaging. Items showing signs of wear, hair oils, cosmetics, fragrance, or other residue cannot be accepted for return, except where required by law.
  • Sale Items: All discounted merchandise is final sale and cannot be returned or exchanged, except where required by law.
  • Holiday Returns: Eligible purchases made between November 1 and December 31 may be returned through January 31 of the following year. Hair accessories remain subject to their standard 14-day return window. All other return conditions and exclusions apply.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at concierge@peripherii.com with your order number and return request. Requests must be submitted within the applicable return window.

If your return is approved, we'll provide a Return Authorization (RA) Code and instructions on how and where to send your package. Please include your RA Code with your return so we can identify and process it promptly.

Returns must be sent to: 487E Main Street, Suite 224, Mt. Kisco, NY 10549 USA

Customers are responsible for arranging and paying for return shipping. Please use a trackable shipping service such as UPS, FedEx, or USPS, as we are not responsible for return packages lost or damaged in transit. We do not charge a restocking fee.

For damaged, defective, or incorrectly shipped items, please contact us before returning the merchandise. In such a case, Peripherii will cover reasonable return shipping costs, as applicable.

Items sent back to us without first requesting return authorization may not be accepted or may experience processing delays, except where required by law.